FAQ's

1. Are your gemstones natural?

Yes, all our gemstones are 100% natural and ethically sourced from Sri Lanka. We do not sell synthetic or lab-created gems.

2. Do you provide certificates of authenticity?

Absolutely. Every gemstone comes with a Gemmological Report from a reputed gemmological laboratory in Sri Lanka verifying itsauthenticity, treatments (if any), and quality.

3. What is the difference between heated and unheated gemstones?

Heating is a common, accepted enhancement to improve colour and clarity. Unheated gemstones are rarer and often more valuable due to their untouched natural beauty.

4. Do you offer astrological gemstones?

Yes, we specialize in horoscope-based gemstones. Our gems are carefully selected to meet astrological standards of purity, weight, and authenticity.

5. Do gemstones really have astrological or healing benefits?

While many cultures and traditions value gemstones for their astrological and healing properties, results may vary from person to person. We provide guidance, but we encourage wearing them as both meaningful and beautiful natural treasures.

6. Can I get a gemstone within my budget?

Absolutely! If the gemstones listed on our website don’t fit your budget, our team can help source similar quality gems that meet your preferences and price range. Just contact us with your requirements, and we’ll find the perfect gem for you.

7. Can I custom-make jewellery with your gemstones?

Yes, we offer bespoke jewellery services. You may choose your gemstone and design, and our master craftsmen will create a unique piece tailored to you.

8. Do you ship internationally?

Yes, we provide secure worldwide shipping with tracking and insurance to ensure your gemstone or jewellery arrives safely. Delivery time depends on destination and export permit approvals.

9. What payment methods do you accept?

We accept bank transfers only

10. Can I return or exchange a gemstone after purchase?

Since every gemstone is one-of-a-kind, we are unable to accept returns or exchanges once an item has been sold. To help you choose with confidence, we provide clear photos, videos, and certifications so you know exactly what you’re receiving before your purchase.

11. Can I inspect gemstones before purchase?

Yes, clients are encouraged to request detailed photos, videos, and gem reports. In some cases, in-person inspection at our location can be arranged.

12. How do I care for my gemstone jewelry?

Clean with mild soap and warm water using a soft brush. Avoid harsh chemicals, extreme heat, and direct impact. Store pieces separately to prevent scratches.

13. Do you offer exclusive sourcing for rare gemstones?

Yes, we provide sourcing services for rare and collector’s gems such as Padparadscha Sapphire, Alexandrite, Cat’s Eye, and large unheated sapphires.