Last Updated: 28th September 2025

• Personal details: Name, email address, phone number, WhatsApp contact, billing/shipping address.
• Communication data: Emails, WhatsApp messages, inquiries via forms.
• Order details: Purchase history, invoices, gemstone certifications, and delivery details.
• Website usage data: IP address, browser type, cookies, and site activity.

• Process and deliver orders.
• Communicate with you via email, WhatsApp, or website forms.
• Send invoices, confirmations, and shipping updates.
• Provide after-sales support and gemstone certifications.
• Share promotions, newsletters, or updates (only if you opt in).
• Comply with legal, accounting, and regulatory requirements.

• By contacting us, you consent to our use of WhatsApp/email to respond and store order-related details.
• We do not share your contact details with third parties, except where necessary for delivery, certification, or legal obligations.

We do not sell or trade your data. Information may be shared only with:

• Service providers (couriers, payment processors, gem labs).
• Authorities where required by law (customs, fraud prevention, tax compliance).

• Communications on WhatsApp/email are secured but also subject to third-party policies.
• We take strong security measures, though no system can be 100% secure.

• We use cookies to improve site performance and personalize browsing.
• You may disable cookies, though some features may not work properly.

You may request to:

• Access or correct your personal data.
• Delete your data (except where required by law).
• Opt out of marketing emails or WhatsApp updates anytime.

We retain data only as long as necessary to:

• Fulfill your orders and provide services.
• Comply with tax, accounting, or legal obligations.

Our website may link to third-party sites (e.g., gem labs, payment processors, couriers). We are not responsible for their privacy practices.